Payments & Finance
Payment methods, gateway setup, refunds, fees
How to accept payments via Apple Pay and Google Pay in tikento. Setup through your connected gateway, device compatibility, and UX for attendees.
How to connect your own payment gateway to tikento instead of the built-in one. Available on Pro plans and above. Setup, supported gateways, and benefits.
Details on the two cost components: tikento's agency commission on paid tickets and the payment gateway's acquiring fee. What is refunded on returns.
How to register cash payments, bank transfers, or any other payment method manually — without connecting a payment gateway.
How to export payment data from tikento in CSV, XLSX, and JSON. Filters, fields, scheduled export, and integration with accounting systems.
How the payment lifecycle works in tikento: statuses, transitions, webhook processing, idempotency protection, and the relationship between payments and registration.
Overview of all 8 payment methods: YooKassa, SBP, Tochka, Telegram Stars, manual payment, donations, B2B invoices, and Apple/Google Pay.
How to process a full or partial refund to an attendee through tikento: via YooKassa, SBP, and manual refund. Timelines, limitations, and agency commission refunds.
How to connect SBP (Fast Payments System) to tikento, set up QR payments, and accept instant transfers from event attendees.
How attendees pay for tickets using Telegram Stars in the tikento Mini App. Setup, conversion to rubles, limitations, and fund withdrawal.
Step-by-step instructions for connecting the Tochka Bank payment gateway to tikento: obtaining API keys, setting up webhooks, test payment, and going live.
What to do when a payment is stuck in Pending status. Diagnosing webhook notifications: common errors, delivery log, manual retry, and testing.
Step-by-step instructions for connecting YooKassa to tikento: creating a store, obtaining API keys, testing, and enabling payment acceptance.