Manual Payment Confirmation

When Manual Payment Is Needed

Manual payment is used when money from the attendee is received outside the platform:

• Cash at the event
• Bank transfer by bank details
• Through a third-party service (e.g., messenger transfer)
• By invoice for B2B clients (if automatic B2B Invoice is not connected)

tikento records the payment in the system but does not process the money — the settlement happens directly between you and the attendee.

How to Confirm Payment Manually

Method 1: From the Attendee List

1. Open the event → Attendees.
2. Find the attendee (by name, email, or registration number).
3. Click on the attendee row or the "..." button on the right.
4. Select "Confirm payment".
5. Enter the amount, date, and payment method (cash / transfer / other).
6. Click "Save".

The attendee's status will change from "Awaiting payment" to "Paid". A confirmation email will be automatically sent to the attendee.

Method 2: Via the Mobile App (Offline Mode)

If you are working without internet at the event:

1. Open the attendee list in tikento (it is saved locally for offline use).
2. Find the attendee and mark the payment.
3. When connectivity returns, the data will sync automatically.

Method 3: Bulk Confirmation

To confirm payment for multiple attendees at once:

1. In the attendee list, check the boxes next to the desired attendees.
2. In the action bar that appears, select "Mark as paid".
3. Confirm the action.

Setting Up a Ticket Type for Manual Payment

When creating a ticket type, you can choose whether manual payment is available for it:

• In the Tickets section, open the desired type.
• In the payment settings, enable "Manual payment".
• If needed, add instructions for the attendee (these will be displayed on the registration page).

For example: "Pay in cash at the registration desk on the day of the event."

Canceling a Manually Confirmed Payment

If you need to cancel a previously recorded payment:

1. Open the attendee's card.
2. In the payment section, click "Cancel payment".
3. Confirm the action.

The status will return to "Awaiting payment". No notification is sent to the attendee — do this manually if needed.