What Makes Up the Cost
When accepting payments through tikento, two types of commissions are charged:
1. tikento Agency Commission
This is our main revenue source from paid events. The commission depends on the plan:
| Plan | Agency Commission |
|---|---|
| Free | 4% + 20 RUB per transaction |
| Pro | 2% + 20 RUB per transaction |
| Business | 0.5% + 20 RUB per transaction |
| Enterprise | 0% (or 0.1% with dedicated SLA) |
The commission is deducted at the time of payment and displayed in the "Finances" section.
Example calculation for the Free plan: Ticket costs 1,000 RUB → tikento commission: 4% x 1,000 + 20 = 60 RUB → to your account: 940 RUB.
2. Acquiring Fee (Pass-Through)
Payment gateways (YooKassa, Tochka, SBP) charge a fee for processing the payment. This amount is passed directly from you to the gateway — tikento does not receive it and does not mark it up.
Approximate rates (depend on your contract with the gateway):
| Gateway | Acquiring Fee |
|---|---|
| YooKassa (cards) | ~2.4% of the amount |
| YooKassa (SBP) | ~0.4-0.7% |
| Tochka Bank | ~2.2% |
| SBP direct | ~0.4-0.7% |
| Telegram Stars | per Telegram's rates |
| Manual payment | none |
Total Cost
Total charge = tikento agency commission + gateway acquiring fee.
Example for the Pro plan with YooKassa (card): Ticket 1,000 RUB → tikento: 2% x 1,000 + 20 = 40 RUB → YooKassa: ~2.4% x 1,000 = 24 RUB → total deducted: 64 RUB, to your account: 936 RUB.
Bring Your Own Acquiring (BYOD)
On Pro plans and above, you can connect your own contract with a payment gateway (BYOD — Bring Your Own Device/Contract). In this case, the acquiring rate is determined by your contract with the bank, not tikento's standard rates.
On Enterprise, your own acquiring is connected by default.
Plan Upgrade Breakpoints
Upgrading to the next plan is beneficial at the following revenue levels:
- Free → Pro is beneficial at revenue > 145,000 RUB/month
- Pro → Business is beneficial at revenue > 800,000 RUB/month
- Business → Enterprise is beneficial at revenue > ~9,000,000 RUB/month
Commission Refunds
On a full refund to the attendee, the tikento agency commission is refunded. The gateway acquiring fee — per the specific gateway's terms (YooKassa and Tochka typically refund it, but check your contract).
On a partial refund, the agency commission is recalculated proportionally.