Payment Refunds

Types of Refunds

tikento supports three scenarios:

• Full refund — the entire amount is returned, the attendee's status changes to "Canceled".
• Partial refund — part of the amount is returned, the attendee remains in the list with "Paid" status.
• Manual refund — used when money was received outside the platform or the automatic refund deadline has passed.

How to Process a Refund

Full Refund

1. Open the event → Attendees.
2. Find the attendee and open their card.
3. In the "Payment" section, click "Issue refund".
4. Select the type: "Full refund".
5. If needed, specify a reason (it will be visible in the transaction log).
6. Click "Confirm".

tikento will send a refund request to the payment gateway. The attendee will receive an email notification.

Partial Refund

1. In the attendee's card, click "Issue refund".
2. Select the type: "Partial refund".
3. Enter the refund amount (no more than the paid amount minus any already refunded amount).
4. Confirm the action.

With a partial refund, the attendee's status does not change — they remain registered.

Manual Refund

Used when the gateway does not support automatic refunds (e.g., money was received in cash):

1. In the attendee's card, click "Issue refund".
2. Select "Manual refund".
3. Specify the amount, date, and refund method.
4. Click "Save".

tikento will record the refund in the log, but does not transfer money — you return it yourself.

Crediting Timelines

Timelines depend on the payment system and the attendee's bank:

Refund Statuses

In the "Finances" → "Transactions" section, the following statuses are displayed:

• Initiated — request sent to the gateway
• Processing — gateway confirmed receipt of the request
• Completed — money transferred to the attendee
• Error — refund was not completed (see the reason and try again)

Bulk Refunds on Event Cancellation

When canceling an event (status → "Canceled"), tikento will offer to initiate a bulk refund to all paid attendees in one action:

1. Open the event → Overview.
2. Click "Cancel event".
3. Enable the option "Refund all paid attendees".
4. Confirm.

Refunds are sent to a queue and processed in batches. Progress is visible in the "Finances" section.