14-day Pro trial
Every new tikento account automatically receives a 14-day Pro trial from the moment of registration.
What the trial includes
The trial provides full access to Pro plan features:
- Up to 25 concurrent events
- Up to 500 participants per event
- 5,000 emails per month
- No watermark
- Own acquiring (BYOD)
- B2B Invoice
What happens at the end of the trial
After 14 days without payment, the account automatically transitions to the Free plan. Data is not deleted.
If events or participants exceeding Free limits were created during the trial, they are marked as archived (see the Downgrade section below).
Activating a paid plan
To switch to a paid plan:
- Go to Settings -> Plan and billing.
- Select the desired plan.
- Enter card details or choose another payment method.
- Confirm the subscription.
The transition happens instantly -- features are available immediately after payment.
How billing works
The subscription is charged monthly (or annually with a 20% discount) on the plan activation date. The next charge date is displayed in the "Billing" section.
Card details are stored in encrypted form through the payment gateway (card data is not stored on tikento servers).
Grace period on non-payment
If the subscription is not paid (card declined, insufficient funds):
| Period | Status | What happens |
|---|---|---|
| 0--3 days | past_due | 3 charge attempts at 24-hour intervals. Features continue to work. |
| 4--10 days | grace | Payment reminder notifications. Features are restricted. |
| 11+ days | downgrade | Automatic transition to Free. |
In grace status, reminders are sent via email and Telegram. Update your card details through Settings -> Billing -> "Update payment method".
Downgrade (transitioning to a lower plan)
Downgrade can happen:
- Automatically -- on non-payment after the grace period
- Manually -- you downgraded the plan yourself
What happens to data
Data is never deleted. On downgrade:
- Events and participants within the new plan's limits continue to work.
- Objects exceeding limits (e.g., the 10th event when transitioning to Free with a limit of 5) receive the
archived_due_to_downgradestatus.
Archived objects:
- Cannot be edited or used for participant registration
- Are available only for viewing and data export
- Are automatically restored when returning to the appropriate plan
Example: downgrade from Pro to Free
| Was on Pro | Now on Free |
|---|---|
| 20 active events | 5 active + 15 archived |
| Team of 8 people | 3 active + 5 archived |
| 30 form fields | 10 fields, rest hidden |
Canceling a subscription
To cancel: Settings -> Billing -> "Cancel subscription".
The subscription continues until the end of the paid period. After it ends, the account transitions to Free with all data preserved.