How the grace period works
If a subscription payment fails (card declined, insufficient funds, card expired), tikento does not disable the account instantly. Instead, a three-stage process begins that gives you 10 days to resolve the issue.
Stages of non-payment
Past_due status (days 1--3)
Immediately after a failed charge, the account transitions to past_due status.
What happens:
- The system performs 3 automatic charge attempts at 24-hour intervals
- All plan features continue to work without restrictions
- You receive a notification via email and Telegram about the failed payment
At this stage, simply ensure the card has sufficient funds or update the card details. On a successful charge, the account status returns to normal.
Grace status (days 4--10)
If all 3 charge attempts fail, the account transitions to grace status for 7 days.
What happens:
- Follow-up reminders are sent via email and Telegram
- A banner is displayed in the dashboard asking to update the payment method
- Some features are restricted: you cannot create new events or invite new team members
- Existing events and registrations continue to work
Automatic downgrade (day 11+)
If payment is not received within 10 days, the account automatically transitions to the Free plan.
What happens on downgrade
Data is never deleted
This is a key tikento principle. On downgrade, data is not erased -- it is marked as archived.
Objects exceeding Free plan limits receive the archived_due_to_downgrade status:
| Resource | Free limit | What happens to excess |
|---|---|---|
| Concurrent events | 5 | Remaining are archived (by creation date, newest first) |
| Participants per event | 100 | Participants beyond 100 cannot be edited |
| Form fields | 10 | Fields beyond 10 are hidden from the form |
| Team members | 3 | Remaining lose access to the dashboard |
| Emails per month | 500 | Broadcasts beyond the limit are not sent |
What remains accessible
Even after downgrade, you can:
- View all data (including archived objects)
- Export data to CSV, XLSX, or JSON without restrictions
- Work with events and participants within Free plan limits
- Accept payments (with 4% + 20 RUB commission)
What is restricted
- Creating events beyond the Free plan limit
- Access to paid plan features (BYOD acquiring, custom domain, badges, SMS, etc.)
- "Powered by tikento" watermark returns on widgets and forms
Restoring a plan
When repaying a subscription (returning to Pro, Business, or Enterprise):
- All archived objects with
archived_due_to_downgradestatus are automatically restored. - Plan features are activated immediately.
- Team members regain access.
- The watermark is removed.
You do not need to recreate events or re-invite your team.
How to update the payment method
- Go to Settings -> Billing.
- Click "Update payment method".
- Enter the new card details.
- The system will immediately attempt to charge the outstanding balance.
On a successful charge, restrictions are lifted immediately, regardless of the current status (past_due or grace).
How to avoid payment issues
- Ensure the card has sufficient funds 1--2 days before the charge date
- The next charge date is displayed in Settings -> Billing
- Enable Telegram notifications so you don't miss a warning
- Consider annual billing -- it reduces the risk of a missed payment and gives a 20% discount