What is demo claim
Demo claim is the process of transferring data from a demo session to a full tikento account. All events, forms, and settings created in the demo are saved to your real profile. You continue working without losing any data.
When to save
The demo session lasts 48 hours. After that, the temporary tenant and all data are automatically deleted. Save your data before the session expires.
Signs it's time to save:
- You've set up a form and want to use it for a real event.
- You've shown the platform to colleagues and decided to start working.
- A countdown timer to demo expiration has appeared in the dashboard.
How to save the demo to an account
Step 1. Click the save button
While the demo session is active, a banner with the "Save to my account" button is displayed at the top of the screen. Click it.
Step 2. Choose a sign-up method
The authorization screen will open. There are 5 methods available:
- Email and password — enter your email, create a password, confirm the email.
- Google — sign in with a Google account.
- Yandex — sign in with Yandex ID.
- VK — sign in with VK ID.
- Telegram — confirm sign-in in the Telegram app.
If you already have an tikento account, choose "Sign in" instead of registering. The demo data will be added to your existing account.
Step 3. Wait for the transfer
After successful authentication, tikento automatically transfers the demo session data:
- The test event with all its settings
- The registration form with fields and logic
- Demo attendees and their submissions
- All changes you made during the demo
The process takes a few seconds. When it's done, you'll be in a full dashboard with all your data.
If something goes wrong
Technical error during transfer
If the data transfer fails for technical reasons:
- The account is still created — you won't be left without access.
- An empty dashboard with onboarding will open.
- The system response will include the error.
- Contact support — we'll help recover the data from the demo session.
Demo session expired
If the 48 hours have passed, the demo data cannot be recovered. Register an account the normal way and create an event from scratch. You'll automatically receive a 14-day Pro trial upon registration.
Lost access to the demo
The demo session is tied to your browser. If you cleared cookies, switched devices, or used incognito mode, access to the demo is lost. Save your data before closing the tab.
After saving
After the demo claim, your account works like any other:
- A 14-day Pro trial activates automatically — full access to all features with no credit card required.
- You can connect a payment gateway and start accepting payments.
- Email notifications for attendees become active.
- The event can be published and the link shared.
When the trial ends, the account transitions to the Free plan. Data is never deleted on a downgrade.