What Is the Watermark
The "Powered by tikento" watermark is a small badge at the bottom of the registration form. It contains the logo and a link to tikento.com.
The watermark is present only on the Free plan. On paid plans (Pro, Business, Enterprise), it is automatically removed.
Why It Exists
The watermark serves two purposes:
- For tikento: organic promotion. Event participants see which service the organizer uses and may visit tikento for their own events.
- For the ecosystem: tikento's free plan provides a full-featured toolkit (5 events, 100 participants, form builder, SBP payments). The watermark is a fair exchange for access to this functionality.
Why It Cannot Be Hidden on Free
The watermark renders inside Shadow DOM of the widget. This means:
- CSS rules from the host page do not penetrate Shadow DOM and cannot hide the element via
display: noneorvisibility: hidden. - JavaScript on the host page does not have access to Shadow DOM internal elements via
document.querySelector. - Attempts to remove the element via
MutationObserverorsetIntervalare blocked: the widget recreates the watermark when it detects removal.
This is not a bug but an intentional technical decision.
How to Remove the Watermark
The only way is to upgrade to a paid plan:
- Open Settings -> Subscription in the tikento dashboard.
- Choose the Pro, Business, or Enterprise plan.
- Complete the payment.
- The watermark will disappear from all widgets in your tenant automatically. No need to update the code on your site.
The change takes effect within one minute of subscription activation (after Redis cache invalidation).
Behavior by Plan
| Plan | Watermark | Style Customization |
|---|---|---|
| Free | Always visible, cannot be removed | Not available |
| Pro | Absent | CSS variables (colors, font, border radius) |
| Business | Absent | CSS variables + priority support |
| Enterprise | Absent | Full white-label |
Watermark and Customization
On the Free plan, customization via CSS variables (--tikento-primary, --tikento-font, etc.) is not available. The widget only displays in tikento's default style.
After upgrading to Pro or above, you get both watermark removal and the ability to customize the widget to match your brand. Learn more -- Widget Customization.
Common Organizer Questions
Participants are complaining about the watermark
The watermark takes up minimal space and does not interfere with form completion. If its absence is important for your brand -- that's a sign the Pro plan will be worthwhile for your organization.
The watermark remains after paying for Pro
Check:
- The subscription is active (status "Active" in Settings -> Subscription).
- More than one minute has passed since activation.
- Clear your browser cache or open the page in incognito mode.
If the issue persists -- contact support.