Roles and permissions by plan

Overview

The number of available roles and atomic permissions depends on the organization's plan. As you upgrade to a higher plan, additional roles and an expanded set of permissions become available.

Plan comparison

Free -- 2 roles, 12 permissions

On the free plan, two roles are available:

• Owner -- full control
• Support -- viewing and check-in

Available permissions cover basic scenarios: creating events, viewing participants, check-in, basic settings. This is sufficient for a small team of 1-3 people.

Limitations:

• No Manager or Finance roles -- Owner manages everything independently
• No temporary roles
• No event-scoped context (all roles apply at the organization level)

Pro -- 4 roles, 23 permissions

The Pro plan adds:

• Admin -- full access except billing
• Manager -- event and registration management

Additional permissions unlock:

• Registration form management
• Manual broadcasts to participants
• Participant list export
• Promo code management
• Event-scoped roles (binding a role to a specific event)
• Temporary roles with expires_at

Business -- 8 roles, 45 permissions

The Business plan adds:

• Finance -- payments and reports
• 3 additional slots for assigning multiple roles to a single user

Additional permissions unlock:

• Financial reports and analytics
• Initiating refunds
• Notification template management
• Payment gateway configuration
• EXPERIMENT_MANAGE -- creating and managing A/B experiments
• Embed widget management (origin allowlist)
• Extended export (scheduled exports, webhooks)

Enterprise -- unlimited + custom roles builder

The Enterprise plan removes all limits:

• 57+ atomic permissions -- the full set
• Custom roles builder -- create roles with any combination of permissions
• No limit on the number of roles

Custom roles builder

The builder allows you to create a role perfectly suited to your organizational structure:

1. Go to Settings -> Team -> Roles.
2. Click Create role.
3. Enter a role name (e.g., "Venue Coordinator").
4. Select the desired permissions from the full list.
5. Click Save.

Custom roles work the same way as standard ones:

• Can be assigned to multiple users
• Support event-scoped context
• Support time limits (expires_at)
• Participate in the additive model (combined with other roles)

Behavior on plan changes

Upgrading

When upgrading to a higher plan, new roles and permissions become available immediately. No additional actions are required.

Downgrading

When downgrading to a lower plan:

• Roles unavailable on the new plan are marked as archived_due_to_downgrade
• Users with archived roles lose the corresponding permissions
• Data is not deleted
• Custom roles (Enterprise) are also archived

When upgrading back to a higher plan:

• All archived roles are automatically restored
• Users regain their permissions
• Custom roles become available again

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