Removing a Member and Revoking Access

Removing a Team Member

Steps

1. Go to Settings -> Team.
2. Find the member in the list.
3. Click the action icon (three dots) next to their name.
4. Select Remove from team.
5. Confirm the action in the dialog.

After confirmation:

• All of the member's roles in this organization will be revoked immediately
• The user will lose access to all organization data
• The member's active sessions will be terminated within 15 minutes (when the access token expires)

Revoking a Specific Role

If you need to remove only a specific role without removing the member from the team:

1. Go to Settings -> Team.
2. Click on the member's name.
3. In the Roles section, uncheck the unwanted role.
4. Click Save.

The change takes effect within 60 seconds (permission cache refresh time in Redis).

If all roles are revoked from a member, they remain on the team but have no permissions -- effectively unable to perform any actions in the system.

What Happens to Data

Organization Data Is Preserved

All data created by a removed member belongs to the organization and remains untouched:

• Events they created or edited
• Registrations they processed
• Payments they confirmed or refunded
• Form templates they created

Audit Log Is Preserved

The history of all actions by the removed member is preserved in the audit log:

• Who performed the action (user name and ID)
• When the action was performed
• What data was changed

The audit log is immutable -- records are not deleted or edited even after a member is removed from the team.

User Account Is Preserved

Removal from the team does not affect the user's tikento account. They can:

• Continue working in other organizations if they are a member
• Create their own organization
• Be invited back to your organization

Limitations

Cannot Remove the Last Owner

An organization must always have exactly one Owner. If you try to remove the only Owner, the system will show an error.

To remove the current Owner:

1. First, transfer the Owner role to another member (see Roles: owner, admin, manager, finance, support)
2. After the transfer, the previous Owner receives the Admin role
3. Now they can be removed from the team

Cannot Remove Yourself

You cannot remove yourself from the team. If you want to leave the organization:

• Ask the Owner or Admin to remove you
• If you are the Owner -- first transfer the role to another member

Bulk Management

On Business and Enterprise plans, bulk team management is available:

1. Go to Settings -> Team.
2. Check the boxes next to multiple members.
3. In the bulk actions panel, select:
   • Change role -- assign one role to all selected
   • Remove from team -- remove all selected

Bulk actions are recorded in the audit log as separate entries for each member.

Re-invitation

A removed member can be invited back:

1. Send a new invitation by email or Telegram (see Inviting Team Members)
2. When accepting the invitation, the member will receive a new role
3. Previous roles are not restored automatically
4. The history of their past actions in the audit log remains linked to their account