Creating a broadcast
Manual broadcast allows you to send a custom message to event participants. Broadcasts are available via email and Telegram.
Steps
- Open the event and go to the Notifications tab.
- Click New broadcast.
- Select delivery channels: Email, Telegram, or both.
- Enter the email subject (for email).
- Write the message text in the editor.
- Select recipients (all participants or a filtered group).
- Click Send or Schedule (Pro+).
Message editor
The built-in editor supports text formatting:
- Bold and italic text
- Headings (H2, H3)
- Numbered and bulleted lists
- Links
- Dividers
For email, additional elements are available:
- Button with link (CTA)
- Image
- Block with background
Template variables also work in manual broadcasts -- use them for personalization. For example, participant.name will insert each recipient's name.
Recipient filtering
By default, a broadcast is sent to all event participants. You can narrow the audience by applying filters:
Available filters
| Filter | Description |
|---|---|
| Registration status | Registered, awaiting payment, canceled |
| Ticket type | Specific ticket type (e.g., VIP, Standard) |
| Payment status | Paid, unpaid, refunded |
| Registration date | Registered before/after a specific date |
| Registration channel | Website, widget, Telegram, VK |
| Check-in status | Checked in / not checked in |
Filters can be combined. Before sending, the system will show the number of recipients matching the selected criteria.
Scheduling a broadcast
On Pro and higher plans, you can schedule a broadcast for a specific time:
- After creating the message and selecting recipients, click Schedule instead of Send.
- Specify the date and time of delivery.
- Select the time zone.
- Confirm the scheduling.
A scheduled broadcast will appear in the list marked Scheduled with the delivery time. Before the scheduled time, you can:
- Edit the message
- Change the delivery time
- Cancel the broadcast
Email broadcast limits
Manual broadcasts consume the shared monthly email notification limit:
| Plan | Emails / month | Manual broadcast |
|---|---|---|
| Free | 500 | Available |
| Pro | 5,000 | Available + scheduling |
| Business | 50,000 | Available + scheduling |
| Enterprise | Unlimited | Available + scheduling |
When creating a broadcast, the system shows:
- Number of recipients
- Remaining monthly limit
- A warning if the broadcast would exceed the limit
If the limit would be exceeded, the broadcast will not be sent. You can increase the limit by upgrading to a higher plan.
Telegram broadcasts have no message limits.
Broadcast log
All sent broadcasts are saved in the log:
- Event -> Notifications -> Broadcast history
- For each broadcast, the following is displayed: date, subject, number of recipients, delivery status
- Click on a broadcast to see the breakdown for each recipient
The log is retained for 90 days.
Recommendations
- Test before sending. Use the "Send test" button -- the message will be sent to your email so you can check the formatting.
- Don't overuse broadcasts. Frequent irrelevant broadcasts lead to unsubscribes and spam complaints.
- Use filters. Send relevant messages to specific groups of participants rather than to everyone.
- Schedule at a convenient time. The optimal time for email broadcasts is business hours in the time zone of most recipients.